How a culture is vital to business success

As a small business order I'm often lost when it comes to the latest restaurant or best place to eat. Perhaps small business owners are too busy running the business to eat out.
My fellow diners at the Message Business Network meal with keynote speaker Nisha Katona all seemed aware of a restaurant in Manchester called Mogli. Or was that Mowgli? I thought that was a jungle book character.
Prior to the Message Business Network event I hadn't even heard of Nisha Katona. Not even sure of the person's gender.
I'm a regular attendee at the Message Business Network events. They have been ongoing for a number of years and after numerous false starts seem to have settled down as a straight forward fund raising evening. The format is perfect. Invite your business friends. It's a posh event with fine wines, canapes, 3 course meal of the sort of standard I only see on TV programmes. Table service and Michelin star chefs.
The clincher is that it is 'free'. And that is definitely free: if you can listen to elevator pitches of how the Message is saving the Government millions running a successful back-to-work scheme with a 95%+ success rate.
Or, changing the lives of abused and broken people who stand before you and speak with confidence and gratitude. Without making a generous donation.

I'm a dedicated follower of successful entrepreneurs and whilst there seem to be quite a lot of successful business entrepreneurs they don't all make great public speakers.
Nor do they seem to have much going for them other than a successful business model.
The speaker for the evening Nisha Katona was different on every level. Normally the speakers require an interview type format to keep things flowing but this time the interview format got in the way.
The first point was this was a 'she'. Now, that's different. Secondly, Indian. Very intriguing. Thirdly, used to be a barrister. This was getting crazy.
Took a faith journey from Hinduism to Christianity. Insane!
The business started in a back street in Liverpool and took off like a private enterprise SpaceX rocket. The meals are based on Nisha's Mum's traditional recipes.
The talk covered her personal story, racial abuse, HR, businesses culture, quality standards. She has a business culture based on 'Intelligence, Grace and Graft'. (I'm not sure why there wasn't a third 'G').
If a staff member doesn't work hard... get a job that involves more sofa work.
Staff need to explain the Indian dishes to customers and this requires intelligence. Meals have to be consistent at all times across all the restaurants. Is that even possible?

I'm no fan of curry's but it inspired me to organise a meal out to Mowglis in Manchester.